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Cancellation/Missed Appointments 

Cooling off period

Based on your chosen service, we have a mandatory cooling-off period ranging from 2-5 working days. 

 

You can withdraw the order of a single service within 2 working days by notifying us before the service is carried out. If you simply wish to change your mind, without giving us a reason and without incurring any liability. Without formal notice from you, your service will commence once the cooling-off period has expired. 

 

 

You can withdraw the order of ongoing business support within 5 working days by telling us before the service is carried out. If you simply wish to change your mind, without giving us a reason and without incurring any liability. Without formal notice from you, your service will commence once the cooling-off period has expired. 

Consultations 

When you book your consultation, you are holding a space on our calendar that is no longer available to our existing and potential clients. In order to be respectful of our business, please make contact via email as soon as you know you will not be able to make your consultation. If cancellation is necessary, we require that you email at least 48 hours in advance. 

How to Cancel/Amend Your Consultation

If you need to cancel/amend your appointment, please email Contact@aljldn.com


 

Late Cancellations/No-Shows

A late cancellation is when the consultation is cancelled less than 24 hours before the appointed time. A no-show is when a client misses a consultation without cancelling. In either case, the full cost of the session is payable before any future sessions can be booked. 

 

Virtual/In-Office Business Support 

Supporting you within your business is very important to us. We understand that sometimes, unexpected delays can occur resulting in you having to make schedule adjustments. If you need to amend/cancel your appointment, we respectfully request at least 2 working days' notice.

Our Policy:

  • Any cancellation or rescheduled session made in less than two working days will result in a cancellation fee. The amount of the fee will be equal to 20% of the reserved services or £50, whichever is greater.

  • Any cancellation or rescheduled session made in less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services or £75, whichever is greater.

  • If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the full-service fee will be payable. We will do our very best to reschedule your service for another time that is convenient for you. At which time an additional fee will be due.

  • For Ad-hoc services we require payment in advance cancellation/late fees will be collected from your payment and the difference refunded.

  • For ongoing support cancellation/late fees will be added to the next invoice. 

 

In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

 

Commencement of Services in the cancellation period

We must not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service.

 

Effects of cancellation in the cancellation period

Except as set out below, if you cancel this Contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

 

Payment for Services commenced during the cancellation period

Where a service is supplied (being part of the Service) before the end of the cancellation period in response to your written express request to do so, you must pay an amount for the supply of the service for the period for which it is supplied, ending with the time when we are informed of your decision to cancel the Contract. 

 

This amount is in proportion to what has been supplied in comparison with the full coverage of the Contract. This amount is to be calculated on the basis of the total price agreed in the Contract or, if the total price were to be excessive, on the basis of the market value of the service that has been supplied, calculated by comparing prices for equivalent services supplied by other traders.

 

You will bear no cost for the supply of that service, in full or in part, in this cancellation period if that service is not supplied in response to such a request.

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