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Business Process Modelling

Business process modelling gives your business a simple way to understand and optimise workflows by creating data-driven visual representations of key business processes.

Business Process Modelling

A business process model is a graphical representation of a business process or workflow and its related sub-processes. Process modelling generates comprehensive, quantitative activity diagrams and flowcharts containing critical insights into the functioning of a given process, including the following:

  • Events and activities that occur within a workflow

  • Who owns or initiates those events and activities

  • Decision points and the different paths workflows can take based on their outcomes

  • Devices involved in the process

  • Timelines of the overall process and each step in the process

  • Success and failure rates of the process


Examples of Business Process Modelling include:

  • Process/Workflow mapping

  • Customer journey design